FAQs | Wavy – Wavy 7-OH Tablets

FAQ's

General Questions

How long does it take for Wavy to respond to a support request?

We aim to respond to all support requests as quickly as possible, typically within 48 business hours. If you reach out during weekends or holidays, please allow a little extra time, we’ll get back to you as soon as we can.

Can I change or cancel my order?

If you need to modify or cancel your order, please reach out through our contact form with your order number. We'll do our best to accommodate your request promptly.

How can I contact Wavy?

For any questions or assistance, you can fill out our contact form, and we'll get back to you within 24 hours on business days.

What is the status of my order?

Once your order ships, you'll receive an email with tracking information. If you haven't received it, check your spam folder. If it's not there, contact us through our form, and we'll provide an update.

Shipping & Returns

How is my package shipped?

Your order is discreetly packaged in a plain brown kraft box with no external branding or product details. We ship via reliable carriers to ensure safe and timely delivery, and you’ll receive tracking information as soon as your order ships.

Where is my order?

You'll receive tracking details via email once your order ships. If you haven't received this information, please check your spam folder or contact us for assistance.

How long will it take to receive my order?

Wavy ships orders using Ground shipping via USPS and UPS. Most orders arrive within 3 to 7 business days, depending on your location and current weather conditions. Addresses closer to our distribution site typically receive packages sooner, while destinations farther away may take a bit longer. Once your order ships, you’ll receive tracking information so you can follow its journey.

How long will it take to process my order?

We aim to process all orders on the same day they’re received. However, please allow 1 to 2 business days for your order to be packed and shipped, especially during busy periods or holidays. Once shipped, you'll receive a tracking link via email.

Product Questions

What is 7-OH?

7-OH, or 7-hydroxymitragynine, is a naturally occurring plant alkaloid. It’s carefully extracted and formulated into tablets for a simple, consistent experience.

What is Pseudo?

Pseudo is another naturally occurring plant alkaloid. Which is carefully extracted and formulated into tablets for a simple, consistent experience.

What are these plant alkaloids?

Alkaloids are naturally occurring compounds found in certain plants. Some of the most studied include mitragynine, 7-OH, and pseudoindoxyl, each known for their unique properties.

Are Wavy products third-party tested?

Yes, each of our batches undergo third-party lab testing to ensure potency and purity. You can view the lab results on our Lab Tests page.

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These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent any disease. Must be 21 years or older to purchase from this website. This product is not intended for children, or pregnant or lactating women. Consult with a physician before use if you have a serious medical condition or use prescription medications. A Doctor’s advice should be sought before using this and any dietary supplement product. All trademarks and copyrights are property of their respective owners and are not affiliated with nor do they endorse this product. By using this site, you agree to follow the Privacy Policy and all Terms & Conditions printed on this site. Void Where Prohibited by Law. The FDA has not approved Kratom as a dietary supplement. We do not ship Kratom to the following US locations where Kratom is restricted: Alabama, Arkansas, Indiana, Louisiana, Rhode Island, Vermont, Wisconsin, Sarasota County (FL), Union County (NC), Denver (CO), and San Diego (CA), Oceanside (CA), Jerseyville (IL), Union County (MS).